Shipping & Delivery
Basically we ship worldwide. Depending on your location, ddifferent fees can apply.
During checkout you can see the shipping fees to your country.
Free shipping on all orders over 150€*.
EU: 9€ fixed shipping and handling.
Europe: 14€ fixed shipping and handling.
International: 19€ fixed shipping and handling.
*We reserve the right not to offer this discount to certain countries, or parts of countries (Islands etc.)
In case you have any question depending this issue, please reach out to us: email@example.com
You will receive a shipping confirmation email with the tracking number(s) as soon as the order leaves our warehouse.
The estimated delivery time may vary with the final destination.
WIthin the EU: 2-4 days.
Europe (Norway, Switzerland etc.): 3-7 days
International: 6-14 days.
Please note: We are doing the best we can. We love receiving products we bought as soon as possible, too.
No, the shipping address cannot be changed after the order has been placed.
If you have any concerns about an order that has already been placed please contact our Customer Happiness Center at firstname.lastname@example.org, or give us a call at: (+49) 176 34 30 40 76.
After your order is processed you will receive an order confirmation number on the screen and also by email. Your credit card or PayPal will be charged when your order ships.
No, items cannot be added to an existing order once payment has been made. But again, just reach out to us under email@example.com and we'll make things happen - unless the order hasn't been shipped out at that point.
Once an order has been placed and payment is taken, you cannot cancel your order. If you have any questions or concerns about your order please contact our Customer Happiness Center at firstname.lastname@example.org, or give us a call at: (+49) 176 34 30 40 76.
Within the EU, we can assure that you don't need to pay any additional costs.
Due to the different regulations of each country outside the EU, we can't give you proper advice.
To countries outside the EU we ship all orders with customs documents.